Must Have Skills: Candidates must be Australian Citizens holding an active NV1 security clearance or higher. At least 3 years of experience in customer-facing technical support roles, preferably within a NOC, managed services, or similar operational setting.Proven experience with technologies from leading vendors including Cisco, Juniper, Palo Alto, Meraki, VMware, Netscaler, Fortigate, Velocloud, Solarwinds, ServiceCentral, Magpie, Splunk, and Merge. Exceptional verbal and written communication skills, with the ability to articulate complex technical concepts clearly to both technical and non-technical audiences. Excellent customer-facing skills, with a professional, empathetic, and solutions-oriented approach to every interaction. Nice to Have Skills: Experience in Telco/ISP and Australian public sector environments is highly valued, particularly with knowledge of security and compliance frameworks. Exposure to network automation (Python, Ansible), cloud networking (AWS, Azure, GCP)...