**ABOUT THIS POSITION**

This representative is responsible for supporting the EDI enrollment processes for the majority of our clients. This role is critical in managing a queue of technical enrollment cases to ensure timely resolution and maintain a high level of communication standards. The role requires completion of both technical & administrative tasks and frontline client communication.

**WHAT YOU'LL DO**

+ Manage and prioritize a dynamic queue of cases, ensuring service level agreements (SLAs) are met.

+ Documentation of case details, progress tracking and communication updates.

+ Support frontline enrollment processes by processing enrollment requests, working with payers, and assisting clientele directly.

+ Serve as main point of contact for client base, participate in regular client and payer facing calls and email interactions.

+ Generate, monitor and routinely follow up on EDI enrollments to ensure resolution.