Enroll subscribers and dependents for all lines of business as requested via internal workflows, including requests from system error reports, fax, mail, and email for complex accounts.
Verify enrollment status, update membership records, research and resolve discrepancies, process terminations, and manage other enrollment events.
Complete monthly reconciliation processes and resolve discrepancies.
Coordinate with the Account Installation Team on member identification card processes to ensure cards are released only after updates are completed and audited.
Coordinate with the Billing Technician to ensure group enrollments are processed before monthly billing runs.
Support the Account Installation Team with special projects and serve as a subject matter expert for client account meetings.
Mentor and train less ...
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