Job Description

The role serves as the subject matter expert for the Enterprise Messaging ecosystem, covering platform, IT, and network integrations. It is responsible for designing and leading new services and enhancements, ensuring alignment with business objectives and technical feasibility.

Responsibilities

• Act as the subject matter expert for the Enterprise Messaging ecosystem, covering both platform and integration with CelcomDigi’s IT and network infrastructure.
• Lead the solutioning and design of new services and enhancements within the Enterprise Messaging domain, ensuring alignment with business goals and technical feasibility.
• Drive end-to-end project management across multiple initiatives including change requests, service transformation, optimization, and new product development.
• Collaborate with cross-functional teams (Business, IT, Network, and external partners) to resolve technical and service-related issues...