We are hiring an Enterprise Customer Success Manager to manage a mixed portfolio of mid‑market and enterprise customers, with increased complexity, revenue responsibility, and stakeholder depth.

About the Role

As an Enterprise Customer Success Manager , you own more complex customer relationships and operate as a trusted advisor to senior stakeholders. You are accountable for renewals and expansion strategy and are expected to independently lead commercial conversations and long‑term success planning. Reporting to the Manager of Customer Success, you will play a critical role in driving net revenue retention and contributing to the company's growth objectives.

Functional Accountabilities

Own Complex Strategic Relationships

• Build and maintain relationships with executive, business, and technical stakeholders across customer organizations.
• Develop engagement strategies that align to cus...