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The Enterprise Customer Success Manager (ECSM) at Workiva is a dynamic role focused on customer happiness and growth. By building strong relationships, understanding customers, and collaborating with internal teams, you'll help customers get the most from our solutions. You'll be a customer champion, driving adoption, and finding innovative ways our platform can solve challenges. Your positivity and project management skills will ensure smooth interactions, leading to satisfied customers, expanded usage, and business success. Join us in making a difference for our customers and Workiva!
What You’ll Do:
Build strong relationships with key customer stakeholders to help guide us through their organization and introduce us to different teams
Generate leads for the Workiva sales team to pursue
Evaluate organizational inefficiencies to help customers define appropriate business outcomes
Identify opportunities for W...