Job Description

Enterprise Patch Services Analyst

• Patch Management Support: Identify, track and remediate patch vulnerabilities across the system enterprise, including server, workstation and system device support.


• Incident, Task & Change Management: Assign, track, update and complete related patch support tickets, tasks and change activities centric to patch and vulnerability management support in the Client environment.


• KRI & SLA Tracking: Capture and monitor metrics on designated key risk indicators and service level agreements covering patch management reporting in the Client system enterprise.


• Cross-Team Collaboration and Support: Act as a liaison between Enterprise Patch Services (EPS) and IT support, business, and solution teams to ensure proper support coordination, effort transition and patch remediation work throughout the enterprise.


• Tool Familiarit...