Understand business process requirements and identify process or system gaps with appropriate solutions.
Apply strong functional and system configuration knowledge to design solutions that meet business needs in collaboration with functional and development teams.
Write valid functional specification documents, including table structures, field definitions, and entity relationships.
Mentor ESS I team members.
Drive business system process and integration improvements with business process owners.
Serve as escalation point for troubleshooting issues per OLA and SLA.
Provide functional advice and assistance to other IT teams as necessary.
Participate in the exchange of ideas and information within project and department personnel.
Provide status updates of assigned projects to the project team.
Encourage input from team members and ask questions to promote...
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