Primary Skills: Enterprise Technical Support Engineer DNS (advanced), DHCP (advanced), IPAM (advanced), TCP/IP networking (advanced), Linux/Unix administration (intermediate)

Contract Type: Contract

Duration: 12+ Months

Location: Trivandrum.



Job Summary: This role requires an experienced engineer to provide high-level technical support for enterprise customers facing complex DDI and networking challenges. The successful candidate will troubleshoot, resolve, and document intricate issues, collaborating with cross-functional teams to ensure customer satisfaction. Leveraging AI-powered tools will be crucial in accelerating diagnostics and knowledge creation for this global support position.

 

Key Responsibilities:

• Resolve critical customer technical issues end-to-end.


• Troubleshoot DDI and network configuration problems.


• Analyze logs, packet cap...