Mortgage Operations Support Specialist
Professional Summary
Detail-oriented mortgage professional experienced in supporting loan operations, ensuring accurate documentation, maintaining compliance, and delivering exceptional member service throughout the loan process.
Key Responsibilities

+ Supported Mortgage Loan Officers, Processors, Closers, and management teams throughout the mortgage loan lifecycle.

+ Assisted with loan setup, document review, indexing, validation, and system updates while ensuring regulatory compliance.

+ Communicated with members to collect required documentation, provide loan status updates, and deliver excellent customer service.

+ Maintained accurate records, tracked workflow tasks, and updated loan information in internal systems.

+ Collaborated with internal departments, vendors, and third parties to resolve discrepancies and support timely loan processing.

+ Generated reports, monitored pipelin...