Trulioo in Vancouver is seeking an Entry-Level Customer Support Specialist to empower users with innovative identity verification technology. Enjoy a hybrid work model while growing your professional skills.
As a Junior Customer Support Specialist, you will provide assistance throughout the customer journey, ensuring their experience with Trulioo's platform is seamless and efficient. Your role includes troubleshooting issues and collaborating with teams to effectively resolve customer challenges using tools like Zendesk and Slack.
Key Responsibilities:
• Provide customer support using Zendesk and Slack
• Guide users through technical issues via video calls
• Troubleshoot and escalate complex problems
• Collaborate with teams to overcome customer challenges
• Maintain detailed records of interactions and resolutions
Requirements:
• 0-3 years of customer-facing experience
• Strong communication skills in English
• Interest in technology and fraud preventi...