Kickstart your IT career with ACT Power Services as an Entry-Level IT Support Specialist in a hybrid work setting. Deliver exceptional technical support and make a difference for our employees every day.
In this role, you will serve as the first point of contact for IT support requests. Utilize your problem-solving skills to diagnose hardware and software issues with the aim of providing swift resolutions. You will also assist in onboarding new employees by setting up their accounts and equipment, all while adhering to IT policies and maintaining accurate records.
Key Responsibilities:
• Handle IT support requests via phone, email, and chat
• Troubleshoot hardware and software issues for users
• Set up and maintain desktops, laptops, and printers
• Support onboarding new employees through equipment setup
• Document and escalate complex technical issues
Requirements:
• Basic understanding of Windows and macOS systems
• Familiarity with Microsoft 365 applica...