Job Title: Quality Control Specialist
Location: Pensacola, FL
Type: Contract
Compensation: up 21.00
Work Model: Hybrid – onsite and remote


Responsibilities
• Monitor, document, and evaluate interactions to ensure service consistency, regulatory compliance, and determine service quality
• Provide and document feedback to team members and leadership through standardized tools
• Identify team member and peer areas of improvement and provide prompt recognition of positive performance
• Identify and report situations/patterns of activity indicating potential fraud or abuse
• Identify and report training, procedural, and automated systems issues and/or concerns
• Assess the impact of process and procedural changes on member service quality
• Maintain, apply, and communicate knowledge changes and new trends in quality systems/technology
• Exhibit commitment to organizational success and members and/or internal customers' satisfactio...