About the Company

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

What is the role

Monday - Thursday 8 hours daily; Friday 6 hours – 38 hours weekly

Based across multiple client sites in the region and working within the education sector, you would be the first point of contact for any IT-related issues. Through face‑to‑face interaction and the ticket board you will provide excellent customer service to our clients and have the ability to communicate with non‑technical people while prioritizing and troubleshooting technical issues. Collaborating with cross‑functional teams to resolve complex problems. As part of this role, you will be completing daily t...