Elevate your career with Equitable as a hybrid Policy Service Case Manager, managing complex cases with a focus on client-centered outcomes. Your expertise in life insurance and policy servicing will be vital.
Equitable is seeking a skilled Manager to lead high-stakes policy service cases. In this hybrid role, you'll engage in end-to-end resolution of escalated issues while collaborating with various departments such as Legal, Compliance, and Client Care. Your ability to balance contractual obligations and client experience will shine as you influence outcomes across the organization.
Key Responsibilities:
• Own the resolution of high-risk policy service cases
• Deliver exceptional service for Prestige Advisor requests
• Lead cross-functional coordination for case outcomes
• Manage complaint-related cases under regulatory standards
• Identify and escalate material risks and issues
Requirements:
• 5-7 years in insurance operations or case management
• Stron...