Role

ERP Support Analyst

Work Arrangement

Work from Home

Location

Any CS Branch — Ortigas / Makati / Pampanga / Cebu / Davao / Mabalacat / Angeles (Pampanga)

Schedule

Morning Shift

Job Description

The Internal Application Support Analyst is responsible for actively resolving and managing day‑to‑day Jira IAS tickets, with a strong emphasis on hands‑on support for Pronto and other core business applications. This is a delivery role: close tickets end‑to‑end, reduce repeat issues, and apply the IAS operating model to ensure consistent, predictable BAU support outcomes. The role operates within the IAS BAU Operating Model, Ticket Priority Rules (P1–P4), and Service Level Agreements & time‑tracking standards.

Key Tasks and Accountabilities

• Ticket Triage and Resolution
  • Triage all incoming IAS Jira tickets in line with the IAS BAU Operating Model.
  • Resolve a signi...