Reference: PTA -DCH-1 ERP Technical Support Consultant Pretoria East Market related, based on experience and qualifications Minimum Requirements Bachelor's degree in Finance or Information Technology / Computer Science At least 2 years of experience in a customer support role Knowledge or experience in dealing with a ticketing system Understanding of treasury management systems and treasury operations will be beneficial Previous experience or knowledge about H2H connections, SFTP/FTP, SWIFT, SQL, Crystal Reporting, Scripting Duties & Responsibilities Develop and maintain process documentation, including user guides, technical specifications, and standard operating procedures Escalate complex queries to subject matter experts as needed Participate in continuous system testing, validation, and quality assurance to ensure accurate functionality and data integrity Ensure continuous improvement and effective usage of the system and internal procedural steps to maximise the system’s output L...