Description
We are seeking to add on a skilled Escalations Analyst to work within a Regulatory & Compliance team.
• Resolves 15+ tickets/cases daily
• Cases come through Salesforce or CFPB portal, which is distributed to each escalation analyst's que
• Will be tasked within taking a look at a dispute, to ensure consumer provided enough details
• If information is missing, will be in charge of researching and also contacting the consumer to gain additional information
• Once all information is received, will process the case or escalate to the legal team for further review.
• The types of dispute that typically come through include: bankruptcy, change of address, deed changes, claims, auto, policy insurance, etc.
• Initiates disputes and drafting a detailed timeline and response for compliance approval
• Reviews complaints and analyzes if disputes should be handled internally or sent externally to Fair Information Practice (FIP), Credit Bureau, or internal col...