Escalation Manager – Job Description

Location: Chennai

Industry: Interior Design & Home Interiors

Experience Required: 5+ Years

About the Role

We are looking for a highly proactive and customer-focused Escalation Manager to manage critical customer concerns and ensure timely resolution across projects. The ideal candidate will act as a bridge between customers, operations, design, execution, and leadership teams to drive customer satisfaction and maintain service excellence throughout the project lifecycle.

The role requires strong stakeholder management, problem-solving ability, ownership mindset, and experience in handling escalations in a fast-paced customer-centric environment like home interiors, fit-outs, or real estate services.

Key Roles & Responsibilities:

• Handle high-priority customer ...