Relationship manager (Customer Advocate) investigates and resolves customer escalations that are escalated outside of the designed support model. Relationship managers have a proven ability to handle some of the most challenging and sensitive customer situations by leveraging their strong communication skills and customer empathy. In addition, this individual will be expected to proactively develop strong relationships across the organization, working collaboratively with colleagues, team leads, and senior stakeholders across the company. A successful advocate has clear and professional communication skills appropriate for stakeholders on the Executive team, Legal and PR teams.

Role Responsibilities

• Customer recovery and problem resolution, with a focus on customer listening, empathy, and meaningful resolution that inspires customer loyalty. Drive positive results for customer & partner experience and customer retention
• Drive customer recovery...