JOB SUMMARY:



Responsible for achieving branch strategic and financial objectives by establishing and overseeing efficient closing/settlement processes, developing internal and external customer relationships, preparing and maintaining branch budgets and managing and developing branch staff.



PRIMARY RESPONSIBILITIES:

• Ensure daily branch operations are conducted in accordance with operations standards


• Establish and monitor processes for accurate and timely processing of title, scheduling, closing preparation, closing and post-closing


• Ensure quality customer service. Monitor and respond to the customer service management system (CQE).


• Serve as point of contact for customer questions and concerns as needed


• Prepare and adhere to departmental budgets with focus on expense reduction and maximizing revenue


• Perform as a team member in...