Work closely with sales manager to develop strategies to achieve retail targets, drive rankings in store and to address shortfalls in the counter’s performance.
Drive retail sales to ensure all daily, weekly, monthly targets achieved. Track and monitor progress via the daily Business Record.
Set and allocate individual sales and service targets based on working shift/performance to ensure that the team target is consistently achieved.
Monitor and report competitor’s sales trend.
Coach BAs to achieve targets via demonstration, consultation.
Ensure all customer complaints are handled professionally.
Prepare and conduct daily counter team meetings to review team goals, results and to elicit feedback.
Managing general counter management such as display, counter cleanliness, tester, inventory etc.
Manage stock levels through analysing rate of sale, seasonal change and promotional activity...
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