Dealership:L0011 All American Chevrolet of Midland



What You'll Do

+ Answer incoming telephone calls in a friendly and professional manner in accordance with Incoming Telephone Calls standards (ITC).

+ Follow the Initial Customer Contact (ICC) process:

+ Greet customers in a friendly and professional manner.

+ Identify, confirm, and offer resolution to customer concerns.

+ Communicate with customer what needs to be done, how much it will cost and when work will be complete.

+ Assess customer needs by conducting a vehicle walk around.

+ Attain agreement from customer for repair needs.

+ Write accurate repair orders using ProfitNet and ADP systems.

+ Write accurate Estimates utilizing the three major estimating systems:

+ CCC

+ Mitchell

+ Audatex


+ Maintain and update production, notes, and repair order detail and production status.

+ Fol...