Collab. with cross-functional teams to design and implement GBS Target Operating Models​

Identify opportunities for stand. and harmonization of processes across global GBS functions​

Develop comprehensive process documentation, including standard operating procedures(SOPs) and workflow diagrams.​

Conduct baselining and GBS business case calculations​

Analyze current operating models, processes, and service delivery mechanisms to identify areas for improvement and optimization​

Assist in developing change manage...