Oversee the daily management of the European service team, including recruitment, training, performance evaluation, and incentive mechanisms.
Monitor service processes to ensure service quality and efficiency and promptly handle user feedback and complaints.
Optimize service workflows to improve efficiency, reduce operational costs, and enhance user experience.
Service Channel Management
Manage and optimize service channels, including online channels (official website, social media platforms, online customer service, and remote technical support) and offline channels (2B/2C on-site repair, postal-repair).
Monitor and analyze the performance of service channels, develop improvement measures, and enhance user coverage and service quality.
Data Analysis and Reporting
Collect and analyze data related to online and offline service...
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