What We'll Bring:

Provide technical support for end user related tickets assigned from the ASC / Service Desk, or where end users are facing issues within an office, using Remedy to manage ticketing queues.

What You'll Bring:

Through global aligned process, provision (build) devices (laptops & mobile devices) for new starters, break fix or refresh

End user software and installation and any associated issues with automated installs where a local technician is required to remote or inspect a device

End user device hardware upgrades & maintenance (including peripherals)

As directed by global process, or standard update cycles ensure laptops are patched and maintained to the latest information security patch levels

Supporting engineering colleagues in application packaging and deployment

Work with EUC colleagues to manage tickets in a priority order and escalate for assistance as necessary. Often working alone or with a t...