About Position:
The End User Computing (EUC) Service Delivery / Lead is accountable for the end-to-end delivery, support, and continuous improvement of Modern Workplace and EUC services across the enterprise. The role ensures a secure, stable, simple, and scalable end-user experience by leading EUC operations, managing service providers, and partnering with business stakeholders.
- Role: EUC Intune Lead
- Location: Pune, Bangalore
- Experience: 6 to 12 Years
- Job Type: Full Time Employment
What You'll Do:
- Own end-to-end service delivery for EUC services including devices, Modern Workplace platforms, user provisioning, endpoint security, and compliance.
- Act as EUC Service Owner with accountability for availability, performance, and user satisfaction.
- Define, track, and improve SLAs, OLAs, and KPIs.
- Lead incident, problem, and change management activities.
- Manage internal teams and third-party service providers.
- Oversee migrations, device ...