We're partnering with a leading organisation on a major managed services engagement. You'll lead, govern and continuously improve end user computing services end-to-end — spanning endpoint platforms, identity and access experience, collaboration tooling and Tier 1–3 support services in a highly regulated, always-on critical infrastructure environment.
You'll own run-and-improve outcomes measured through business-level agreements (BLAs) and experience measures (XLAs), orchestrate internal teams and third-party providers in a multi-vendor environment, chair governance and vendor performance rhythms, and engage credibly with CIOs, CISOs and operational leaders translating workplace realities into clear risks, decisions and roadmaps.

Required Skills & Experience:

• 10–15+ years' experience leading end user computing or digital workplace operations within large, complex or regulated organisations.
• Demonstrated experience running clien...