End User Device (EUD) Engineer

Industry: Public Services, SC will be required
Daily Rate: £250 per day, inside IR35 paid to Umbrella
Contract Length: 6 months
Driving Required: Yes, Full Clean UK License
Working Pattern: Full Time, 37 hours per week, Southampton, On-site

Overview:
Our client is seeking a dedicated End User Device (EUD) Engineer to enhance the quality of service delivery within the public services sector. This temporary position is crucial for ensuring that end users receive exceptional support and that service disruptions are minimised.

Key Responsibilities:

Deliver outstanding customer support to the user base, ensuring a high-quality experience that aligns with business impact and service level agreements (SLAs).
Troubleshoot and resolve EUD incidents, requests, and problems within established SLAs, identifying trends and patterns to proactively address issues.
Communicate necessary changes to documentation and knowled...