ChargeLab is seeking a Bilingual Customer Support Specialist for EV Charging, focusing on assisting customers in both English and French. Provide hands-on support for drivers and site hosts across various platforms.
In this role, you will engage in real-time problem-solving while ensuring exceptional user experiences. Your collaboration with Engineering and Support teams will drive improvements. This position offers valuable opportunities to grow while addressing inquiries efficiently and effectively.
Key Responsibilities:
• Deliver bilingual support primarily through phone calls
• Ensure customer satisfaction by meeting SLAs
• Assist users via chat and email support
• Troubleshoot connectivity issues by analyzing logs
• Contribute to knowledge-sharing documentation in both languages
Requirements:
• Fluency in English and French is required
• Experience in technical or customer support
• Excellent problem-solving and communication skills
• Ability to...