Become a vital part of ChargeLab as a Bilingual Support Specialist in the EV charging sector, providing key assistance for both English and French-speaking users. Resolve technical, payment, and product inquiries through various channels.
This hands-on role is located in our Etobicoke, Toronto office and requires real-time problem-solving and cross-department collaboration. Your focus will be on maintaining high customer satisfaction through effective communication and timely issue resolution. Expect to work during a rotating schedule, including a remote shift on weekends.
Key Responsibilities:
• Engage with users through bilingual support channels
• Collaborate to meet and exceed support service levels
• Address inquiries via our chat and ticketing system
• Analyze logs to troubleshoot and resolve technical faults
• Escalate complex issues to engineering and support teams
Requirements:
• Must be fluent in English and French
• Experience in customer or tec...