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We are a digital health therapeutics company operating across SEA, focused on the intersection of mental health and physical chronic diseases. We combine behavioural science, psychology, data science and digital design to help companies, healthcare providers, and ultimately, people on achieving a healthier lifestyle.
Naluri is looking for a Customer Experience Senior Associate who doesn't just manage chats but manages outcomes. You are 15 steps ahead of the curve, anticipating service gaps before they become issues and coordinating across teams to ensure that while we fail fast, we never fail the user. You are the bridge between daily operations and strategic management.