**Position Overview**

The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology.

**Key Job Responsibilities**

_Equipment Operation_

• Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.

• Troubleshoot technical issues and resolve problems quickly as they arise.

• Complies with all Company security and safety measures.

• Ensures equipment is secure from theft and/or damage when in use.

_Customer Service_

• Provides excellent service and strive to exceed the expectations and needs of internal and external customers.

• Be a leader, mentor, and coach for other Technicians on Encore’s Delivering World Class Ser...