This role focuses on leading daily operations, coaching staff, ensuring compliance, and delivering an exceptional guest experience.

People

• Direct/Manage everyday activity, plan and assign work ensuring the right staffing numbers.
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals.
• Train colleagues to deliver with compliance and to the expected standards.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Recommend or initiate any HR‑related actions where needed.
• Interact with outside contacts: guests, vendors, and other stakeholders.

Guest Experience

• Ensure the entire client experience is successful, memorable, and reflects the brand.
• Build long‑term relationships with planners and hosts to increase loyalty.
• Consult with meeting planners at...