Job Description – Talent Pool Advert. We are looking for candidates that reside near the following branches: Scottburgh, Umzimto, Umkomaas. The role is part of FNB Points of Presence.

Responsibilities

• Provide a positive customer experience by being helpful, sensitive to customer needs, and providing product solutions.
• Direct customers to the correct channel (eChannels and Self Service) while adhering to policy and process.
• Connect with customers, converse in a way that they fully understand, and provide helpful solutions and products based on their needs.
• Adhere to the Treating Customer Fairly (TCF) principles and all applicable policy and procedures.
• Identify and sell or cross‑sell products aligned to customer needs, maximise channel optimisation opportunities, and support cost containment.
• Optimise every customer interaction to migrate or convert customers to eChannels or encourage the use of digit...