Overview

Job Description to provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process. This is a Talent Pool advert and not an active vacancy; candidates should reside near the following branches: Stanger, Ballito, Mandeni, Tongaat. Join FNB, a member of FirstRand Group, and be part of an inclusive environment that values differences and supports career development.

Responsibilities

• Connect with customers by living the brand promise and providing helpful solutions and products based on customer needs.
• Converse with customers in a clear, ethical manner and adhere to Treating the Customer Fairly (TCF) principles.
• Identify and cross-sell products aligned to customer needs and maximise channel optimisation opportunities.
• Su...