You will be supporting the Private Banking Advisory (PBA) applications (Evooq Wealth Platform) as L3 production support resource. Your responsibility covers:

• Ensure Production incidents are tracked and resolved as per stipulated Service Level Agreement (SLA), working with production support teams.
• Participate and contribute to Production Ticket triages analysis discussions with L2 support.
• Resolve Problem tickets (PBI) within stipulated window. Provide monthly metrics on problem ticket status for the applications and highlight risks
• Provide unit test plan and unit test cases.
• Upon defect fix delivery by PBA applications vendor, perform System Integration Testing (SIT) testing, and provide SIT test results and defect status reports.
• Prepare Fix deployment steps, release notes and checklists for the SIT, User Acceptance Testing (UAT) and Production environments
• For Fixes resulting from Production Tickets, provid...