The Executive Director of Hotel Operations, both personally or through subordinates, directs and administers Hotel operations ensuring first class service and accommodations. Incumbent has departmental oversight of, but not limited to, EVS, Front Desk, Housekeeping, VIP and Transportation. All functions will be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:1. Prepare accurate and informative reports containing conclusions and recommendations; prepare detailed financial reports and ensure compliance with established budgets.2. Verify and administer MMS approval requests.3. Direct investigation into causes of guest complaints and employee issues and respond accordingly.4. Provide training and manage daily operations to ensure AAA Four diamond-level service is met or exceeded by all individuals while maintaining profitability levels to budgetary ...