Sales & Service

• Providing superior service to branch customers and cross selling of bank products as applicable
• Required to carry clear sales targets for specific products
• Assist in the management of branch queue time as per the Bank’s approved Service Level Agreement
• Learning and using I-Pads/other devices (if applicable to branch) for customers service/ cross selling
• Perform Meeter-Greeter/Navigator role on rotational basis / as applicable
• Assist in calling up customers for service / sales interactions
• Stepping out of the branch to meet customers for service / sales discussions occasionally / as applicable
• Support Bank’s Digital Transformation initiatives
• Accepting assignments as required to maintain adequate staffing levels throughout branch network within the Region.

Operations

• Accept and process transactions (deposits, withdrawals, Remittances, ANSB...