Position at Hong Leong Bank.

Key Responsibilities and Accountabilities

Sales & Service

• Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results.
• Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops.
• Learn and use I-Pads/other devices (if applicable to branch) for customer service/cross selling.
• Perform Meeter-Greeter/Navigator role on rotational basis / as applicable.
• Assist in calling up customers for service/sales interactions.
• Step out of the branch to meet customers for service/sales discussions occasionally / as applicable.
• Support Bank’s Digital Transformation initiatives including Connect Penetration and OTC Transaction migration.
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