Key Tasks Acts as key contact for allocated customers Accepts and processes orders for handover to Operations Stays informed on shipment and exception status for allocated customers Proactively informs customer on shipment status and exceptions Provides spot quotations and performs up- and cross-selling on inbound customer calls Passes on leads to Sales Handles customer inquiries Handles customer requests with regard to Go Green topics Takes and handles any customer complaints; solves customer complaints or assigns tasks to other functions Acts as first contact point for customer claims for notification and reception of claims and respective document collection Develops relationship with allocated customers Participates in joint Sales visits if necessary Accepts all orders (from customer or overseas office) and processes them for handover to Operations Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident...