1. Purpose

Responsible for the providing best in class customer service to the assigned national and regional key accounts and increasing the revenues from such accounts

2. Key Responsibilities

Responsibilities

• Serve as a Single Point of Contact in Blue Dart for all queries, issues, grievances etc of the assigned key accounts
• Develop and maintain good relations with key decision makers in the client organization and continuously leverage such relationships to get more business for Blue Dart
• Develop deep understanding of the clients business needs to identify the best manner of designing and positioning Blue Darts services to meet their requirements; Visit customers regularly along with sales teams to better understand their needs, requirements etc
• Ensure retention and revenue growth from the assigned key accounts; Track their r...