Join a customer marketing team focused on driving engagement, growth, and customer value across a broad portfolio of products and benefits. In this role, you will help teams move from campaign-by-campaign execution to connected experiences that feel clear, relevant, and consistent.
As a **Executive director customer journey experience** in **Customer marketing** , you build the customer-centric journey planning discipline that enables integrated, omnichannel marketing experiences for existing customers. You set journey strategy, messaging standards, and channel orchestration so communications are coordinated, timely, and useful. You lead a marketing center of excellence and partner across marketing, content, digital, and other cross-functional teams to align product, benefit, and channel strategies into cohesive experiences that strengthen engagement, trust, and business impact.
Job responsibilities

+ Set and align the direction for existing customer journey strategy,...