Fraud Risk and Operations Executive

Job Summary

The Fraud Risk and Operations Executive is accountable for leading Personal and Private Banking (PPB)’s end-to-end fraud risk management and fraud operations agenda across the fraud internal and external value chain, while supporting Business Bank and Corporate & Investment Bank (CIB). The main purpose of the role is lead the end-to-end fraud value chain to ensure that customers, colleagues, shareholders and the organisation are protected from external and digital fraud; by establishing an integrated, intelligence-led fraud capability that prevents fraud before it happens, detects and disrupts fraud activity in real time, manages customer impact fairly, enables recoveries, and strengthens the overall control environment. The role balances risk mitigation with a frictionless customer experience, which includes bank loss reduction, customer protection, regulatory expectations, colleague capacity, operational eff...