Principal Responsibilities and Duties:

Team Management:

• Ensure staff have the relevant skills and knowledge to perform their duties well by equipping and/or arranging training for them.
• Monitor and review staff performance, provide constructive feedback and undertake disciplinary action if need arises.
• Mediate conflicts between clients and staff and between team members.
• Coach staff on how to resolve potential problems and build rapport with clients.
• Manage staffs' schedule and delegate tasks to them. Ensure coverage during absenteeism or leave.
• Provide emotional support to staff to improve staff morale and well-being.
• Ensure adherence to legal requirements and company policies.
• Submit staffs' claims and leave applications.
• Prepare and submit reports.

Client Care:

• Assess clients, diagnose needs and ...