Hyatt Regency Cape Town is seeking an experienced, strategic, and results-driven Executive Housekeeper to lead our Housekeeping team in delivering exceptional cleanliness, comfort, and luxury experiences for our guests. This role is pivotal in maintaining Hyatt’s world-class standards, elevating guest satisfaction, and driving operational excellence across all areas of housekeeping.

The Executive Housekeeper will combine operational leadership with strategic vision, ensuring the team operates efficiently, sustainably, and in alignment with Hyatt’s North Star standards.

Key Responsibilities:

Strategic Leadership & Operations

Lead, mentor, and inspire the Housekeeping team to deliver excellence across guest rooms, public areas, back-of-house spaces, and laundry operations.

Develop and implement strategies to enhance service quality, operational efficiency, and team engagement.

Monitor and report on departmental KPIs, including guest satisfaction, pr...