• Provide technical assistance and support for all employees, primarily focusing on Windows-based laptops and desktops. This includes troubleshooting hardware, software, and application issues.

Network & Connectivity

• Troubleshoot basic networking issues related to Wi‑Fi connectivity, LAN access, and firewall settings to ensure seamless network performance for all users.

Asset & Inventory Management

• Maintain records of IT assets including laptops, phones, and accessories.
• Assist in setup and deployment of new devices.
• Oversee IT‑related inventory and ensure compliance with software licensing.

Others

• Support IT projects including upgrades, migrations, audits and deployment.
• Support superiors with other IT‑related tasks and projects as assigned.
• Set up, configure, and troubleshoot IP phone systems and d...