Executive Lounge Agent

Picture yourself brightening someone’s day. Join our Hotels team and bring warmth and hospitality to every guest. As an Executive Lounge Agent, you oversee daily operations of the Executive Lounge, creating memorable experiences for our guests.

Responsibilities

• Oversee lounge operations: lead daily execution of the Executive Lounge service standards to ensure a seamless and elevated guest experience.
• Deliver exceptional service: uphold brand and quality standards to exceed expectations of executive and VIP guests.
• Resolve guest issues with care: respond to inquiries and complaints promptly and professionally.
• Maintain lounge presentation: ensure guest supplies are consistently stocked and lounge areas meet cleanliness and service standards.
• Lead and develop the team: ensure team members are knowledgeable about hotel services, VIP preferences, and local attractions, and consistently pr...