Key Responsibilities

1. Reporting and analysis

Conduct periodic activities for Order to Cash process (e.g., credit management, block/unblock customers, perform invoice accounting, revenue recognition).

Prepare regular reports on billing, collections, and customer interactions, providing insights to management for informed decision-making and strategic planning.

Share insights and recommendations with Operation Excellence team to improve billing processes and customer management strategies.

Ensure compliance with company policies and procedures related to billing and customer data management.

2. Customer and billing management

Communicate and discuss report insights and proposed actions with Customer Management & Billing Manager.

Track and process payments received and address any discrepancies or issues related to payments.

Collaborate with other departments to facilitate smooth processes...