Join a dynamic organization as Executive Vice President of Operations, leading large contact center environments. Drive client success, operational strategy, and scalable growth across North America.
Our Client is looking for an accomplished leader to spearhead a major operations unit. With over a decade of experience in contact center operations, you'll manage P&L, foster key client relationships, and ensure performance excellence. Your role is pivotal in shaping the future of our client’s growth strategies.
Key Responsibilities:
• Lead strategic operational reviews with enterprise clients
• Optimize workforce and implement process improvements
• Maintain budget ownership and cost control
• Develop high-performing leadership teams
• Collaborate on new business and expansion strategies
Requirements:
• 10+ years in BPO or contact center leadership
• Proven success in large operational environments
• Strong executive presence and communication skills
•...